We may collect the following types of personal information:

• Full name

• Email address

• Mailing or delivery address

• Contact number

• Date of birth (for promotions or verifications)

• Payment details (processed securely via third-party platforms)

• Purchase history

• IP address and device/browser type when using our website

• Any communication or inquiry submitted to us

We do not collect sensitive personal information unless required by law or where you provide it voluntarily.

We collect your personal information in various ways, including:

• When you make a purchase online or in-store

• When you subscribe to our newsletter

• When you contact us via email, phone, social media, or contact forms

• When you enter competitions or promotions

• When you interact with our website (cookies, analytics)

We strive to collect information directly from you wherever possible.

We collect and use your information for purposes such as:

• Fulfilling orders and delivering products

• Providing customer support and responding to inquiries

• Managing customer accounts or loyalty programs

• Sending order confirmations and updates

• Processing payments and refunds

• Improving our website, marketing, and services

• Complying with legal obligations

• Sending promotional offers (if you’ve opted in)

We may share your information with:

• Delivery and logistics partners (e.g., Australia Post, couriers)

• Payment processors (e.g., PayPal, Stripe, Afterpay)

• IT service providers or hosting platforms

• Marketing platforms (e.g., email services, social media advertising)

• Legal or regulatory bodies where required by law

We will never sell or rent your personal information.

If you opt in to receive marketing from us, we may contact you via email or SMS. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Our website uses cookies to enhance your browsing experience. Cookies collect data such as IP addresses, browser type, pages visited, and session duration. You can disable cookies in your browser settings, although some features may not work properly if you do.

We store your personal information securely in electronic or physical form, and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

When your personal information is no longer required, we securely destroy or de-identify it.

You may request access to the personal information we hold about you or request corrections by contacting us (see Contact Us). We will respond within a reasonable time and may ask for verification of your identity.

We may use third-party services that store data on servers located outside Australia (e.g., Shopify, Mailchimp, Google Analytics). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

If you have a concern or complaint about how we have handled your personal information, please contact us. We take all privacy complaints seriously and will investigate and respond promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🔗 www.oaic.gov.au

Stones Unturned 
Email: stones.unturned@yahoo.com
Phone: 0435 298 538

We may update this Privacy Policy from time to time. Any changes will be published on our website with the effective date. We encourage you to review it regularly.