• These Terms apply to all sales and interactions via our website.

• We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to our website.

• Your continued use of the site indicates your acceptance of any updates.

• We make every effort to display our products and their colours as accurately as possible. However, variations may occur due to screen settings or natural materials used in handmade products.

• All product descriptions, prices, and availability are subject to change without notice.

• Orders can be placed through our official website or, where offered, at events or markets.

• Once your order is placed, you’ll receive a confirmation email. This email is not acceptance of your order—only a confirmation that we received it.

• We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, suspected fraud, or pricing errors.

• All prices are in Australian Dollars (AUD) and inclusive of GST (where applicable).

• We accept payments via secure methods including credit/debit card, PayPal, and Afterpay (if offered).

• Payment must be made in full before your order is dispatched.

• ​We reserve the right to modify prices at any time.

• Shipping is available within Australia, subject to our Shipping Policy.

• We aim to process orders within the stated timeframes but are not responsible for delays caused by carriers or external factors.

We are committed to ensuring your satisfaction with every purchase.

Our policy on returns, exchanges, and refunds complies with the Australian Consumer Law and is outlined in full in our Returns & Refunds Policy.

Please refer to that policy for detailed information regarding:

• Change of mind returns

• Timeframes for eligible returns

• Items excluded from return 

• Faulty or damaged goods

• Refund processing times

• Customer responsibilities for return postage

If you have any concerns about an order, please contact our team at stones.unturned@yahoo.com

• Gift cards are valid for 3 years from the date of purchase and cannot be exchanged for cash.

• Promotional discounts cannot be used in conjunction with other offers unless explicitly stated.

• We reserve the right to amend or withdraw promotions at any time.

All content on this website (including images, product descriptions, logos, and trademarks) is the property of Stones Unturned Jewellery Pty Ltd or its licensors. You must not reproduce, distribute, or use any content without prior written permission.

Your personal information is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth). By using our website, you consent to the collection and use of your data as outlined therein.

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

• Our liability is limited to the replacement or refund of the product in accordance with Australian Consumer Law.

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any disputes.

We may amend these Terms at any time by posting an updated version on this website. Continued use of the site after changes are made constitutes acceptance of the revised Terms.

If you have any questions about our returns or exchanges process, please reach out:

Stones Unturned 

Email: stones.unturned@yahoo.com

Phone: 0435 298 538